Refund & Cancellation Policy

VIN Marketing Private Limited operates as a business-to-business (B2B) export house. This website does not process payments or online orders — it is used to present our product portfolio and receive sourcing enquiries. As a result, refunds and cancellations are not handled through the Site itself, but through the commercial terms of each individual export order. This page summarises the general framework that applies; the specific, binding terms for any order are set out in the proforma invoice, purchase order, or export sales contract signed between VIN Marketing and the buyer.

1. Order confirmation

An order is considered confirmed only once both parties have agreed, in writing, to the product specification, quantity, price, payment terms, and delivery timeline, typically via a signed proforma invoice or purchase order.

2. Cancellations

• Orders may generally be cancelled without penalty prior to commencement of production or procurement, subject to written confirmation from VIN Marketing.
• Once raw material has been procured or production/dyeing/cutting has commenced, cancellation may be subject to cost recovery for materials, labour, and work-in-progress already committed, as detailed in the relevant order confirmation.
• Custom, made-to-order, or buyer-specified items (e.g. private-label packaging, custom colourways, or bespoke embroidery) are generally non-cancellable once production has begun.

3. Advance payments

Where an advance or deposit has been agreed as part of the payment terms, its refundability in the event of cancellation will be specified in the order confirmation. As a general principle, advances are intended to secure raw material and production slots and may be non-refundable once committed to your order, except where VIN Marketing is unable to fulfil the order as agreed.

4. Quality-related claims

All shipments are subject to pre-shipment quality inspection against the agreed specification. If goods received materially deviate from the confirmed specification or sample approval, buyers should notify us in writing within the claims window specified in the order confirmation (typically within a defined number of days of receipt), along with supporting documentation (photographs, inspection reports). Valid claims may be resolved via replacement, credit note, or partial refund, at VIN Marketing's discretion and as agreed per contract.

5. Force majeure

Neither party shall be liable for delay or failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, port closures, strikes, or government export/import restrictions. Affected orders will be handled per the force majeure terms in the relevant contract.

6. Governing terms

In the event of any conflict between this general policy page and the specific terms of a signed order confirmation or export sales contract, the signed contract terms shall prevail.

7. Contact us

For any question regarding an existing or prospective order, contact our export desk at namaste@vin-ml.com or +91 944 275 2177.